Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.

Prices

All prices on our web site are in Euros (€) and the main price shown includes VAT (BTW) at 21%. Atlas Repro Paperwork is VAT registered. VAT (BTW) number NL186128757.B02.

We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.

All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.

Delivery

Orders will be shipped after the invoice is paid in full (including the shipping cost). Orders for which we do not receive payment within 14 calendar days will be cancelled. Orders are sent by PostNL service. With our standard service we aim to deliver goods to destinations in the Netherlands within 2-7 working days in most circumstances.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

After you have placed your order you will receive an email from us which is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case.

This does not affect your statutory rights as a consumer.

If your delivery Country applies and import or duty taxes it is your responsibility to pay these, we can not advise on likely charges and we do not cover these in the delivery cost.

Non Delivery

It is the buyer’s responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.

If no notification is made within this time period the buyer shall be deemed to have received the goods.

Faulty goods

Our products are packaged to ensure they arrive to you in good condition, however very occasionally items will arrive damaged or with defects. If this does occur then please contact us first by email info@atlas-repropaperwork.com before sending the items back.

Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned.

This does not affect your Statutory Rights

If you need to return an item

If you need to return an item to us, please contact us by e mail info@atlas-repropaperwork.com first. In the event we may have sent you the wrong item we will pay the return postage, we will only pay the postage costs if it was our fault. We will not pay the postage if you ordered the wrong product. When you contact us we will advise you how to send the item back to us. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

If for some reason you are not happy with your product you can return it to us for a refund or exchange.

In order to qualify for a refund or exchange, you must return the item(s) to us within 14 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all its components..

The refund will be made direct to the credit/charge card originally used to place the order. The refund will be made as soon as the item has been returned to us.

You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery.

This does not affect your statutory rights.

Returns Address

Atlas Repro Paperwork
Vergierdeweg 172
2016 ZH Haarlem
the Netherlands

You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.

Cancellations and alterations

Once you have placed your order, you can cancel or amend the order until the moment it has been picked by our team.

Copyright

Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Atlas Repro Paperwork.

Disclaimer

It is the responsibility of each individual for the safe and proper handling of any item purchased from Atlas Repro Paperwork. Atlas Repro Paperwork accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.

Complaints

Atlas Repro Paperwork will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:

Atlas Repro Paperwork
Vergierdeweg 172
2016 ZH Haarlem
the Netherlands